Returns & Exchanges
We want you to love your curls, which is why we offer a 30-day return policy on all products, even if they have been gently used. If a product isn't the right fit for your unique curl pattern, we are here to help you find a better solution or provide a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to start the process and select the items you wish to send back.
Package Your Items
Carefully place the products in their original packaging or a secure box to ensure they reach our warehouse safely and without damage.
Label and Post
Download and print your pre-paid shipping label, attach it to your parcel, and drop it off at your nearest authorized carrier location.
Receive Your Refund
Once our team receives and inspects your return, we will process your refund back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing